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Our process

Six steps. No mystery.

The same process runs an $8,500 website and a $28,000-a-month retainer. You always know what's happening this week, what moves next, and which named person is doing it.

The six steps

  1. Diagnose

    Week 1–2

    We open your analytics, ad accounts, site, and CRM and build a written growth thesis. It states where revenue leaks, roughly what each leak is worth, and what we'd attack first. This starts as the free audit, so you see the quality of our thinking before you pay anything.

  2. Instrument

    Week 2–3

    Tracking gets fixed before anything else. Server-side events, conversion definitions tied to revenue rather than form fills, and one dashboard both marketing and finance can work from. Optimizing against untrustworthy data is worse than not optimizing.

  3. Prioritize

    Week 3

    Every opportunity scored by impact, confidence, and effort. We attack the single largest constraint first — which is frequently conversion rate or offer, not traffic volume. You approve the roadmap before we build anything.

  4. Build

    Ongoing, 2-week sprints

    Squads ship in two-week cycles with working output at the end of every one. Sites, campaigns, creative, content, flows. You see real progress each sprint rather than a status update describing progress.

  5. Measure

    Weekly

    A working call every week — not a monthly PDF nobody opens — with the people actually running your account. We report blended CAC and real revenue, including the weeks the numbers went the wrong way and what we're changing.

  6. Compound

    Month 4+

    Layer in the durable assets: SEO, owned email lists, retention flows, and content that keeps earning. The goal is that month twelve costs dramatically less to acquire a customer than month one, and that your paid dependency falls every quarter.

Operating principles

How it feels to work with us.

The process matters less than the operating rhythm around it. This is the part clients actually notice.

01

Two-week sprints

Working output every fortnight. No quarter-long black boxes where you're told it's going well.

02

Weekly working calls

Not a status report. A session where decisions get made, with the people doing the work in the room.

03

Shared Slack channel

Direct access to your squad. Most questions get answered in minutes, not in next week's meeting.

04

One live dashboard

Open it any time. We don't get to curate the numbers before you see them.

05

Documented decisions

Every test, every change, and every result written down. It becomes your asset, not our institutional memory.

06

Named team, no substitutions

You meet your entire squad in week one. The strategist who pitched you runs the account.

Trusted by teams at

NorthwindLumen LabsHarborlineVerdantAtlas FoodsPoka HealthBrightsideCobalt BankMeridianArdentFoundryKestrel
Working together

What the first month actually looks like.

Tracking fixes and obvious waste elimination show up in weeks 2–4. Paid efficiency typically improves 30–50% by month two. SEO and lifecycle compounding appears around month four. We publish that timeline before you sign so nobody is surprised.

Step one

It starts with the free audit.

Thirty minutes where we run step one of this process on your business at no cost. You'll see exactly how we think before you decide anything.